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Service Representative

2 months ago

Chula Vista, California, United States Mossy Nissan Chula Vista Full time
Service Coordinator Job Description

As the face and voice of Mossy Nissan Chula Vista, the Service Coordinator plays a vital role in creating a positive and uplifting client experience. This position requires exceptional communication skills, a professional approach, and a dedication to customer service.

Key Responsibilities:
  • Field inbound calls from prospective customers and schedule reservations with the Service Department.
  • Convert inbound web chat leads into appointments.
  • Follow up on campaigns for declines, open recalls, or customer satisfaction.
Requirements:
  • Excellent phone skills and communication skills, both verbal and written.
  • A highly professional approach and appearance.
  • Demonstrated dedication to customer service.
  • The ability to handle difficult callers and reach a smooth, peaceful resolution.
  • Confident and skillful use of a computer and computer software.
  • Ability and willingness to be flexible and handle multiple tasks.
  • Bilingual language ability (Spanish) is a plus.
  • High school diploma or equivalent.
Benefits:
  • Medical, dental, and vision insurance.
  • Group insurance plans and discounts.
  • 401K retirement savings plan.
  • Paid vacation and holidays.
  • Disability insurance.
  • LAP (Life Assistance Program).
  • Basic life, dependent, and accident insurance.
  • Growth opportunities.
  • Paid training.
  • Employee purchase incentives.