Senior Service Design Strategist

3 weeks ago


Philadelphia, Pennsylvania, United States City of Philadelphia Full time
Job Summary

We are seeking a highly skilled Senior Service Design Strategist to join our team at the City of Philadelphia. As a key member of our Service Design Studio, you will lead service improvement projects and initiatives, managing multiple concurrent projects and priorities. You will navigate ambiguity and challenges with a focus on creative problem-solving, generating solutions, and grace.

Key Responsibilities
  • Lead service improvement projects and initiatives
  • Manage multiple concurrent projects and priorities
  • Navigate ambiguity and challenges with a focus on creative problem-solving
  • Set and provide a direction and vision for and with a project team
  • Provide mentoring, guidance, and support to project team members
Requirements
  • 4-5 years of professional experience in service design
  • Proven ability to apply service design methodologies and tools
  • Equity-centered design skills
  • Strategic thinking and implementation
  • Project management
What We Offer
  • Comprehensive health coverage for employees and their eligible dependents
  • 6 weeks of paid parental leave
  • Unlimited free public transportation
  • Generous retirement savings options


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