Hotel Experience Specialist
3 weeks ago
**About the Role**
The Hotel Experience Specialist is a critical position that requires a unique blend of customer service, problem-solving, and technical skills. As a Front Desk Agent, you will be the face of our hotel, responsible for creating memorable experiences for our guests.
**Key Accountabilities:**
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests in person or on the phone
- Take and manage guest bookings, up-selling opportunities, and tell them about ways to improve their stay
**Essential Skills & Experiences:**
- Communication skills to engage with guests and resolve issues
- Problem-solving skills to turn challenges into opportunities
- Fluency in English (local language) - additional language skills a bonus
- Literate and tech-savvy with basic computer skills
- Flexibility to work varied shifts, including nights, weekends, and holidays
**Compensation Package:** Estimated salary range $40,000 - $60,000 per annum, depending on qualifications and experience
At MSCCN, we value our team members and offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development.
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