Quality Improvement Coordinator

4 weeks ago

Brooklyn, New York, United States Concern Housing Full time
Job Summary

The Quality Improvement Coordinator will participate in the overall execution of Quality Improvement and Compliance Department activities, including audit activities, incident management, program support, and policy implementation. This role will also involve Admission activities, including intakes.

Key Responsibilities
  • Incident Management: tracking activities, administrative follow-up, coordinating meetings, taking minutes, completing NIMRS reports, and gathering supporting documentation.
  • Conduct incident investigations and post-mortem reviews, as assigned, and complete related follow-up.
  • Develop expertise in Electronic Health Records systems, support and facilitate agency internal Precision Care Help Desk, and provide troubleshooting and technical support as needed.
  • Complete administrative follow-up and track all problems to ensure resolution of issues.
  • Provide administrative support to the Risk Management Committee, Quality Improvement Committee, and various Sub-Committees.
  • Maintain all Compliance/QI tracking systems, including Compliance, Accounting of Disclosures, Grievance, Gift, and Incident logs.
  • Maintain and update Compliance/QI Work Plan and Internal Auditing Schedule.
  • Participate in troubleshooting and administrative support activities for various software databases, including RHIO and OMH database systems.
  • Maintain Policies/Procedures and Forms Directories and participate in regular review of creating and updating forms and policies.
  • Provide training and support to program staff in response to individual and/or program needs.
  • Produce reports regularly and as assigned, to support programs and to assist in keeping senior management informed of trends and outcomes.
Requirements
  • Bachelor's Degree Required, Master's Degree preferred, plus a minimum of three years of relevant management experience in residential programs.
  • Previous Residential Director experience preferred.
  • Candidate should have knowledge of state and federal regulations and have excellent communication skills.
  • Candidate should possess leadership qualities and be able to follow through on tasks independently.
  • The individual should also possess skills in group facilitation, employee training, creating and/or revising policies.
  • Knowledge and experience in Microsoft Word, Microsoft Excel, Power Point, Precision Care, and general Information Technology is strongly preferred.
Benefits

Concern Housing offers a generous benefit package, including Medical Insurance, Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage, and an Excellent Paid Time Off Package.

Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement, and Possible Internship/Clinical Supervision. Referral Bonuses are also available.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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