Customer Service Representative
2 weeks ago
About the Role
Fidelity Investments is seeking a highly motivated and dedicated Customer Support Agent to join our team. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our valued clients, answering inbound phone calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
- Provide outstanding customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Develop and maintain a thorough understanding of Fidelity's products and services
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed performance metrics and quality standards
What We Offer
Fidelity Investments offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.
Requirements
- High school diploma or equivalent required; bachelor's degree preferred
- 1-2 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet performance metrics
- Basic computer skills and proficiency in Microsoft Office
Why Join Fidelity?
Fidelity Investments is a leading provider of financial services, with a reputation for excellence and a commitment to customer satisfaction. As a Customer Support Agent, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and make a meaningful contribution to our customers' financial well-being.
How to Apply
If you are a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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