Sales and Customer Service Representative

2 weeks ago


Wexford, Pennsylvania, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care to our clients.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood.
  • Promote the benefits of our Wellness Program and encourage clients to book future services.
  • Support clinic flow by greeting clients, scheduling services, and addressing questions.
  • Grow and retain a client base through in-person and phone/email outreach.
What We Offer
  • Competitive hourly base pay plus commission on membership sales.
  • Employer-paid healthcare, including medical.
  • Matching IRA and paid time off.
  • Employee referral bonus program and Employee Assistance Program.
  • A flexible schedule for a better work/life balance.
  • In-depth training on our services and products.
  • A free massage, skincare, hydro, or stretch service monthly.
  • 40% off all products.
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.


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