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Client Relations Supervisor

2 months ago

Oldsmar, Florida, United States AmeriLife Full time
About AmeriLife

Discover how you can make a difference at AmeriLife.

With over five decades of experience, AmeriLife stands as a frontrunner in the creation, marketing, and distribution of annuity, life, and health insurance solutions tailored for individuals preparing for and enjoying retirement.

Our team takes pride in delivering the essential support that agents, marketers, and carrier partners need to thrive in a dynamic industry.

Position Overview
This role is pivotal in ensuring that the designated department is adequately staffed and equipped, meets quality and service benchmarks, and aids the organization in achieving its objectives. Responsibilities include recruiting and training personnel, assisting in the formulation and execution of business strategies, and undertaking various tasks to promote the overall success of the organization.

Key Responsibilities:
  • Overseeing operations and assigning responsibilities effectively.
  • Recruiting, training, and inspiring staff to deliver attentive and efficient customer service, while evaluating performance and offering constructive feedback and development opportunities.
  • Addressing and resolving issues or grievances from both customers and team members.
  • Assessing information and workflows to devise more effective and efficient strategies and processes.
  • Setting and achieving departmental goals.
  • Ensuring a professional and organized workspace, maintaining high standards for signage and displays.
  • Compiling reports and communicating findings to senior management or other departments.
  • Ensuring compliance with company policies and procedures among staff members.
  • Performing additional tasks to support the overall success of the organization.
Qualifications:
  • Bachelor's degree in Business Management or a related discipline, or equivalent experience.
  • In-depth knowledge of business management, financial principles, and leadership practices.
  • Exceptional communication, interpersonal, leadership, coaching, and conflict resolution abilities.
  • Strong time management and project management skills.
  • Capability to analyze processes and data, identify challenges and trends, and formulate effective solutions and strategies.
  • Dedication to delivering outstanding service to clients and support to team members.