Customer Experience Manager

6 days ago


Scottsdale, Arizona, United States PacSun Full time
Store Operations Leader
Pacsun seeks a highly motivated individual to assist the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store location. As an Assistant Store Manager, you will inspire and motivate others by exhibiting core value behaviors and executing store KPIs.

Responsibilities include:
  • Displaying a customer-focused mindset at all times
  • Handling customer situations effectively, escalating issues as necessary
  • Maintaining a clean and organized store environment
  • Sharing feedback with the leadership team to improve customer experience
  • Performing floor supervision duties during non-peak periods

Required Skills
To excel in this role, you'll need:
  • A passion for product, brands, fashion, and trends
  • High school diploma or equivalent
  • Effective communication, presentation, and time management skills
  • Strong math and computer skills

Physical Requirements
This role demands physical stamina, including:
  • Frequently lifting up to 20 pounds and occasionally lifting up to 35 pounds
  • Standing, sitting, walking, and climbing ladders as needed
  • Regularly required to talk or hear


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