Lead Customer Experience Manager

2 days ago


Scottsdale, Arizona, United States Starbucks Full time

About Us
Starbucks is a global leader in the coffee industry, committed to delivering exceptional customer experiences and building a strong community.

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Job Summary
We are seeking an experienced Lead Customer Experience Manager to join our team. In this role, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service.

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Key Responsibilities
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead and manage a team of customer service representatives
- Collaborate with other departments to ensure seamless execution of customer-focused initiatives
- Analyze customer feedback and make data-driven decisions to drive business growth
- Stay up-to-date on industry trends and best practices in customer experience management

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Requirements
- 3+ years of experience in customer-facing roles, preferably in the retail or hospitality industry
- Proven track record of driving customer satisfaction and loyalty
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Bachelor's degree in Business Administration, Marketing, or related field

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Benefits
- Competitive salary: $65,000 - $80,000 per year (estimated)
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for professional growth and development

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Working at Starbucks
At Starbucks, we're passionate about empowering our partners (employees) to be their best selves. We offer a collaborative and inclusive work environment, where everyone has the opportunity to learn and grow. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity


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