IT Product Manager II

3 days ago


Richfield, Idaho, United States Aditi Consulting Full time
Product Manager - Subscription Experience

Aditi Consulting is seeking a seasoned Product Manager to lead the development of our subscription experience. As a key member of our Subscriptions team, you will be responsible for defining and managing customer experience workflows to ensure a seamless and engaging subscription journey for our customers.

Key Responsibilities:

Customer Experience Design:
Develop and optimize end-to-end customer experience workflows for our Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.

Customer Insights and Feedback:
Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement.

Collaboration and Communication:
Work closely with cross-functional teams, including UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows. Facilitate workshops and brainstorming sessions to foster innovation and collaboration.

Product Roadmap and Prioritization:
Create and maintain a product roadmap that aligns with business goals and customer needs. Prioritize features and enhancements based on customer impact and business value.

Performance Metrics and Reporting:
Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives. Use metrics to drive continuous improvement and report on progress to stakeholders.

Retention and Engagement Strategies:
Develop and implement strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.

Stakeholder Communication and Advocacy:
Communicate product vision, strategy, and progress to stakeholders at all levels. Prepare and deliver presentations to senior management and other key stakeholders. Act as the voice of the customer within the organization, ensuring that customer needs and preferences are considered in all decision-making processes.

Requirements:
At least 5 years of experience in product management, with a focus on customer experience and subscription-based products. Proven ability to write technical specifications and product requirement documents. Past experience working with cross-functional teams and stakeholders. Proficiency in market research and analysis. Strong leadership and communication skills. Ability to prioritize and focus on product features that drive maximum impact with minimal resources.

Compensation and Benefits:
The pay rate range for this position is competitive and based on industry standards. Aditi Consulting offers a comprehensive benefits package, including medical, dental, vision, and PTO benefits, as well as ancillaries. Compensation may vary based on qualifications, skills, and experience.

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