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Customer Care Associate

2 months ago

Richardson, Texas, United States HomeTeam Pest Defense Full time

Customer Service Representative - Now Hiring

Job Category: Customer Service Requisition Number: CUSTO19444

Job Details

Description

At HomeTeam, we prioritize our people.

We ensure that our team members have the necessary tools, support, and training to provide an exceptional experience for every customer. Our welcoming and supportive work environment recognizes and rewards outstanding performance. If you take pride in exceeding expectations to bring a smile to a customer’s face, you could be the next star at HomeTeam.

As a Customer Service Representative, you can anticipate:

  • Delivering outstanding customer service in line with HomeTeam Pest Defense standards and metrics.
  • Providing information to potential customers, initiating new services, and accurately setting up customer accounts.
  • Fostering positive customer relationships.
  • Escalating relevant inquiries or issues to management.
  • Engaging with customers to calm and resolve their concerns.

HomeTeamers enjoy a variety of benefits:

  • Comprehensive benefits package including medical, dental, vision, and life insurance.
  • 401(k) plan with company match and employee stock purchase plan.
  • Paid time off, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • Opportunities for advancement within the organization.
  • Recognition for exemplary performance.
  • A friendly and collaborative work environment.
  • Employee referral bonuses.
  • Professional growth opportunities with respect from being part of an industry leader.

HomeTeam Pest Defense has been a trusted provider of pest management services for homeowners and builders for over 25 years. Our exclusive technology includes the unique Taexx built-in pest control system integrated during home construction. As the industry leader, we value PEOPLE, PROGRESS, and PROFESSIONALISM.

The pest management industry is expanding and remains resilient during economic fluctuations. HomeTeam is financially robust and continues to grow as a subsidiary of a publicly traded company.

Requirements: Candidates must pass background screenings and meet job requirements while performing duties with or without accommodations.

Skills:

  • Self-Direction: Committed to tasks with loyalty and integrity.
  • Organizing: Some knowledge required.
  • Multitasking: Some knowledge required.
  • Microsoft Office: Advanced proficiency required.
  • Customer Service: Some knowledge required.
  • Computer Skills: Intermediate proficiency required.
  • Communication: Intermediate proficiency required.

Education:

High School diploma or GED is required.

Experience:

Preferred:

  • 1 year of experience working independently.
  • 1 year of customer service experience.

HomeTeam Pest Defense is an Equal Opportunity Employer, welcoming applications from protected veterans and individuals with disabilities.