Merchandise Associate

4 weeks ago


New York, New York, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our TJ Maxx team as a Merchandise Associate. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the growth of your career.

Key Responsibilities
  1. Role model customer experience principles and provide exceptional service to internal and external customers.
  2. Support a positive store culture through honesty, integrity, and respect.
  3. Ring customer purchases and returns accurately, counting change back to the customer according to established procedures.
  4. Promote credit and loyalty programs to drive sales and customer engagement.
  5. Maintain and uphold merchandising philosophy and follow established procedures and standards.
  6. Process and prepare merchandise for the sales floor accurately and efficiently.
  7. Initiate and participate in store recovery as needed throughout the day.
  8. Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  9. Provide and accept recognition and constructive feedback.
  10. Adhere to all labor laws, policies, and procedures.
  11. Support and participate in store shrink reduction goals and programs.
  12. Participate in safety awareness and maintain a safe environment.
Requirements
  • Possess excellent customer service skills.
  • Able to work a flexible schedule to support business needs.
  • Possess strong communication and organizational skills with attention to detail.
  • Capable of multi-tasking.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Capable of lifting heavy objects with or without reasonable accommodation.
  • Works effectively with peers and supervisors.
  • Retail customer experience preferred.
About Us

TJ Maxx is part of the TJX Companies, Inc., a leading off-price retailer of apparel and home fashions in the United States and internationally. Our stores offer a wide range of high-quality, brand-name merchandise at unprecedented savings, making us a leader in the retail industry.

We are committed to providing our customers with an exceptional shopping experience, and we believe in treating our employees with respect, fairness, and dignity. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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