Patient Care Representative

3 weeks ago


Charleston, West Virginia, United States Firelands Scientific The Landing Dispensaries Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a key member of our staff, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our customers.

Key Responsibilities
  • Assist patients in selecting appropriate medical cannabis products for their needs, providing expert guidance and support.
  • Maintain in-depth knowledge of our product offerings, including strains, dosages, and methods of consumption.
  • Help patients navigate our store, ensuring a seamless and informative experience.
  • Verify patient paperwork, documentation, and ID, ensuring compliance with regulations.
  • Accurately use and maintain our Point of Sale (POS) system, as well as our state's electronic verification system.
  • Assist with order deliveries, verifying accuracy and ensuring timely completion.
  • Participate in maintaining a clean and organized store environment, adhering to safety protocols and security measures.
  • Collaborate with the management team to ensure smooth retail store operations, addressing any issues or concerns that may arise.
Requirements
  • High School Diploma or equivalent.
  • Recent and relevant hospitality and/or retail experience required.
  • Excellent patient experience skills, with the ability to listen well and communicate effectively.
  • Knowledge and adherence to our policies, procedures, and goals.
  • Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system.
  • Ability to work effectively with employees, management, patients, and the general public.
  • Understanding of applicable federal, state, and local laws and regulations.
Work Environment

This role is similar to a retail pharmacy, with frequent internal and external interaction. You will be required to stand and move for 2-3 hours at a time, with long periods of prolonged sitting and standing. You must have normal range of hearing and manual dexterity sufficient to operate a computer.

Hillfire is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from candidates who share our values.



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