Logistics Claims Administrator

2 weeks ago

Maitland, Florida, United States Armada Full time
Position Overview

This role is pivotal within Armada, focusing on the management of invoice discrepancies from initial identification to final resolution. The Claims Coordinator will serve as the primary liaison among Distribution Centers, suppliers, and carriers, ensuring thorough investigation and resolution of claims.

Key Responsibilities
  • Act as the initial contact for all discrepancies.
  • Document all claim requests meticulously in the designated systems, including necessary supporting documents.
  • Conduct comprehensive investigations into claims through various channels, escalating to supervisors when necessary.
  • Record necessary adjustments to complete claims, including inventory changes and customer/vendor credits or debits.
  • Identify and report non-compliance issues to management.
  • Handle disputed claims and direct them to the appropriate parties for resolution.
  • Foster strong working relationships with both internal and external stakeholders.
  • Assist in the development and management of relevant KPI metrics and reports, tracking claim issues and identifying root causes.
  • Ensure adherence to Armada's Claim Policies for all stakeholders.
  • Participate in monthly closing tasks in line with established timelines.
  • Comply with financial policies, procedures, and internal controls.
  • Support the annual audit process with external auditors.
  • Assist with additional projects and assignments as required.
Qualifications

Education and Experience

Minimum:
  • Associate's Degree or equivalent relevant experience.
  • 1-2 years of experience in Customer Service and/or Accounting.
  • Strong communication and relationship management skills.
  • Fluency in English and Spanish is required.
Preferred:
  • Bachelor's Degree in business, logistics, or a related field.
  • Prior experience in the transportation or warehousing sector, particularly in handling OS&D and/or Freight claims.
  • Experience in Accounts Receivable.
  • Background in Inventory Accounting.
Language and Technical Skills
  • Proficient in Microsoft Word, Outlook, and Excel; familiarity with Access and GP Dynamics ERP is a plus.
  • Ability to document and articulate complex processes effectively.
  • Strong analytical and problem-solving skills, with a proven track record in both individual and team settings.
  • Excellent communication abilities, including listening, writing, and presenting.
Work Environment

The physical demands of this role require the ability to perform essential functions in an office setting, which includes prolonged periods of sitting and extensive use of computers and phones.

Disclaimer

This job description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It serves as an accurate reflection of the principal job elements essential for decision-making related to job performance, employee development, and compensation.

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