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Client Relations Coordinator

2 months ago

Davenport, Iowa, United States Moxie Solar Full time

Moxie Solar Inc

Customer Care Specialist

At Moxie, we are committed to making a positive impact and taking accountability for our actions. If you are looking for a rewarding and enjoyable position in a supportive atmosphere, Moxie is the ideal place for you.

As a Customer Care Specialist, you will be instrumental in keeping clients updated on their projects and ensuring seamless progress. You will work closely with various departments within the organization to provide an outstanding customer experience. Strong organizational and communication skills are vital as you will be responsible for maintaining clear communication with clients and internal teams to ensure timely updates and resolutions.

This role involves a blend of remote work and in-office presence.

Key Responsibilities:

  • Oversee workflows, troubleshoot issues, and deliver customer support.
  • Collaborate with the Sales team regarding contract adjustments.
  • Inform relevant departments about project changes.
  • Act as the primary contact for customers, addressing inquiries, delays, and solutions.
  • Manage onboarding challenges to ensure project advancement.
  • Resolve complex interconnection application issues by liaising with various departments.
  • Facilitate project cancellations in partnership with involved teams.
  • Execute additional tasks as necessary.

Job Skills & Requirements:

  • Proven ability to maintain professionalism, confidence, and tact while addressing customer concerns.
  • Experience in customer service and familiarity with small to medium-sized enterprises.
  • Exceptional written and verbal communication skills.
  • Strong listening and analytical problem-solving capabilities.
  • Proficiency in document processing, spreadsheets, file management, and office protocols.
  • Aptitude for thriving in fast-paced environments and managing multiple tasks efficiently.
  • Ability to work independently as well as collaboratively with team members.
  • Highly organized, detail-oriented, and personable.
  • Flexibility to work both remotely and in an office environment.

Compensation and Benefits

The starting salary for this position is competitive, with potential for additional consideration based on skills and experience. Regular performance evaluations and salary increases are provided, surpassing industry norms. Moxie offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, discounted solar installation, and opportunities for professional growth.

About Moxie

Moxie is a premier provider of solar and energy solutions in the Midwest. We deliver customized solutions for commercial, agricultural, and residential clients, consistently achieving excellence. Recognized for our rapid expansion and dedication to sustainability, Moxie continues to set industry standards in service quality and innovation.