Customer Support Agent

3 weeks ago


Seattle, Washington, United States Only External Postings Full time
About the Role

We are seeking a highly skilled Customer Support Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and their customers.

Key Responsibilities
  • Deliver world-class customer service by following established departmental policies, processes, and standards
  • Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems
  • May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
  • Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues
Requirements
  • One year or more customer service experience or equivalent required
  • Associates degree or equivalent or relevant experience. Bachelor's degree preferred
  • Comfortable using computers and can perform initial level troubleshooting of computer and network issues
  • Written fluency in English and Russian language
Preferred Qualifications
  • Knowledge of Accounts tickets
  • Ability to troubleshoot Accounts ticket issues independently and as a collective
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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