Production Support Specialist

4 days ago


Denver, Colorado, United States Connect for Health Colorado Full time
Job Title: Production Support Analyst

Connect for Health Colorado is seeking a highly skilled Production Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting for our production application and systems.

Key Responsibilities:
  • Investigate and resolve production incidents in a timely and efficient manner
  • Collaborate with cross-functional teams to identify and implement solutions
  • Provide clear and concise communication to affected parties during the investigation and resolution of issues
  • Update the Confluence knowledge repository to ensure information regarding support-related activities or issues is available and easily accessible
  • Ensure timely completion of access audits and adherence to service level agreements
Requirements:
  • Associate degree in Computer Science or a related discipline and/or relevant experience
  • Minimum of 1-2 years of demonstrated proficiency working with troubleshooting and support of end users
  • Experience with SDLC, Agile development, and tools such as JIRA Service Desk, JIRA Software, and Confluence
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Basic level database querying using prewritten scripts
  • Ability to collaborate cross-functionally and work well in a distributed team-oriented environment
  • Strong problem-solving skills with the ability to analyze and understand data
  • Self-motivated with exceptional oral and written communication skills, able to communicate clearly and concisely
  • Exceptional customer service skills and a passion for helping others
  • Ability to multitask in a fast-paced environment with changing priorities while maintaining high attention to detail
  • Ability to maintain confidentiality of systems and highly sensitive information
Work Environment:
  • Currently working remotely
  • The Connect for Health Colorado office is in the North Tech Center area of Denver, near the intersection of I-25 and I-225
  • The work schedule may include some non-traditional hours, weekends, and evening events
Total Compensation:

Connect for Health Colorado offers a competitive benefits package, including a 403(b) plan, paid time off, short- and long-term disability, and life insurance. The salary range for this position is $56,650- $72,615.



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