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Production Specialist

2 months ago

Denver, Colorado, United States Accuserve Full time

{"h1": "Job Title: Production Specialist", "h2": "Job Summary", "p": "As a Production Specialist at Accuserve, you will provide exceptional customer support and service to our internal and external customers, vendors, contractors, and carriers teams in the claims process. This is a full-time remote position that requires excellent communication and interpersonal skills.", "ul": [{"li": "Exceed customer service expectations for excellence to internal and external stakeholders"}, {"li": "Provide customer support via inbound and outbound phone calls and emails with homeowners regarding the schedule of their restoration project"}, {"li": "Update and maintain customer databases"}, {"li": "Document all interactions with detailed accuracy in a timely and proficient manner"}, {"li": "Initiate and follow up tasks associated with cases, work orders and service appointments"}, {"li": "Ensure repairs have been completed per the estimate and to the homeowner's satisfaction."}, {"li": "Ability to flex to other departments within the contact center as needed."}, {"li": "Assist with special reports needed for carriers regarding claim status"}, {"li": "Gain customer trust and respect by establishing and maintaining effective relationships "}, {"li": "Meet, maintain, and exceed production goals"}], "h2": "Requirements", "ul": [{"li": "High School Diploma or equivalent required"}, {"li": "Customer service experience (three years) required "}, {"li": "Available to work a flex schedule including evenings and weekends required"}, {"li": "Previous construction project management experience (one-two years) preferred"}, {"li": "Reliable broadband internet (this is a remote work opportunity) and ability to work from home required"}, {"li": "Knowledge of Salesforce, XactAnalysis, and Livegenic preferred"}, {"li": "Knowledge of insurance, claims, estimating, sales (roofing) preferred"}, {"li": "Excellent interpersonal and communication skills"}, {"li": "Ability to multitask effectively and maintain accuracy"}], "h2": "Accuserve's Human Centric Value Proposition", "p": "Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.", "h2": "Accuserve Values", "p": "Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.", "p": "At Accuserve, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We're builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.", "p": "If you're passionate about delivering exceptional customer service and making a meaningful impact, we encourage you to explore this opportunity further.", "p": "Please note that this job description is a summary of the main responsibilities and requirements for the position. It is not an exhaustive list of tasks and duties.", "p": "Accuserve is an equal opportunity employer and welcomes applications from diverse candidates.", "p": "We're committed to creating a workplace that is inclusive, respectful, and supportive of all employees.", "p": "If you have any questions or would like to learn more about this opportunity, please don't hesitate to reach out.", "p": "Thank you for considering Accuserve as your employer.", "p": "We look forward to hearing from you.", "p": "Best regards, [Your Name]"}