Loan Default Resolution Agent

1 week ago


Memphis, Tennessee, United States Shelby County Federal Credit Union Full time
Loan Default Resolution Agent Job Summary:

This Loan Default Resolution Agent position at Shelby County Federal Credit Union requires an individual to contact delinquent members regarding past due loan and credit card accounts. The successful candidate will possess strong communication skills, enabling them to understand member financial situations and develop suitable repayment plans. You will maintain accurate records of all collection activities and adhere to federal and state collection laws.

The key responsibilities of this role include:

Main Responsibilities:
  • Contacting delinquent members
  • Investigating delinquency reasons
  • Negotiating repayment plans
  • Maintaining accurate records
  • Compliance with regulations
  • Escalating accounts


About Our Organization:
With nearly $100 million in total assets, Shelby County FCU has become one of the leading credit unions in the Memphis area. We serve a loyal member base while continuously expanding our offerings to new members daily, reflecting our commitment to providing exceptional service and support.

Estimated Salary: $55,000 - $75,000 per year based on location and experience.

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