Customer Experience Leader
3 weeks ago
We are seeking a highly skilled CX Leader to join our team at The Home Depot. This is a full-time position that will be based in a retail store and will report directly to the Store Manager.
The estimated salary for this role is $**$65,000 - $80,000 per year**, depending on experience and qualifications. Benefits include comprehensive health insurance, 401(k) matching, and paid time off.
About the Job:
This CX Leader will be responsible for overseeing the execution of store standards across the entire store, including customer service, department readiness, and operational process. They will manage all activities required to ensure a safe opening and closing process, coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities.
Key Responsibilities:
- Customer Service / Experience: Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
- People: Provide in-the-moment coaching based on observations and behavior; partners with ASMs regarding formal performance conversations and discipline.
- Safety: Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
- Shared Manager On Duty: Lead store kickoff meeting and walk each department to ensure store readiness; communicate messages, priorities, and tasks to all associates.
Requirements:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- High school diploma or equivalent required; bachelor's degree preferred.
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