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International Banking Receptionist
2 months ago
This role entails managing incoming calls with professionalism and ensuring effective call transfers. Additionally, the individual will greet clients visiting the bank and support officers in delivering exceptional customer service.
- Professionally answer and transfer calls, screening and directing them accurately while taking messages when necessary.
- Welcome clients upon their arrival and guide them to the appropriate officer.
- Assist clients with inquiries regarding account openings, card activations, online banking setup, credit card applications, and other banking products and services.
- Support executives and management in customer service efforts and the administration of client accounts.
- Receive and appropriately distribute correspondence.
- Manage parking sticker distribution for visiting clients.
- Record and acknowledge incoming packages from couriers, maintaining a courier log.
- Order and track supplies, including coffee requisitions.
- Reserve conference rooms as needed.
- Provide refreshments for meetings upon request.
- Prepare expense reports as required.
- Assist in coordinating travel arrangements, including itineraries and meeting schedules with clients.
- Offer general administrative support: filing, faxing, copying, typing, and making calls for officers and management.
Experience Requirements: A minimum of 1 year in a receptionist, switchboard operator, or customer service role within a financial institution. Excellent communication skills are essential. Bilingual proficiency in English and Spanish is required.Technical Skills: Proficient in Microsoft Office 365 applications, including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint.
