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Customer Care Specialist

2 months ago

Fairfield, California, United States SuperCare Health Full time
About the Role

We are seeking a highly skilled and compassionate Customer Care Specialist to join our team at SuperCare Health. As a key member of our post-acute care team, you will play a vital role in providing exceptional customer service to our patients and clients.

Key Responsibilities
  • Provide timely and accurate responses to patient and client inquiries, addressing their needs and concerns with empathy and professionalism.
  • Collaborate with our clinical team to ensure seamless care coordination and effective communication with patients, families, and healthcare providers.
  • Process and manage patient orders, ensuring timely delivery of medical equipment and supplies.
  • Verify patient demographics, insurance coverage, and medical necessity to ensure accurate billing and reimbursement.
  • Develop and maintain strong relationships with patients, families, and healthcare providers to ensure high-quality care and patient satisfaction.
  • Stay up-to-date on product knowledge, insurance coverage, and industry trends to provide expert guidance and support to patients and clients.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a healthcare-related field preferred.
  • Minimum 1-2 years of experience in a healthcare setting, preferably in customer service or medical supply coordination.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office and other relevant software applications.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A chance to make a meaningful difference in the lives of our patients and clients.