Member Service Representative/Teller
2 days ago
**Job Summary**
Ent Credit Union is seeking a highly motivated and customer-focused Member Service Representative/Teller to join our team. As a Member Service Representative/Teller, you will be responsible for providing exceptional member service, handling member transactions, and promoting Ent Credit Union's products and services.
**Key Responsibilities**
- Provide superior member service, driving member satisfaction and retention by helping members take full advantage of Ent Credit Union's full range of products and services.
- Accurately and professionally handle member transactions, including new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
- Maintain a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas, including lending, investments, electronic banking, wealth management, and business banking.
- Comply with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations, including the Bank Secrecy Act (BSA) and the Consumer Financial Protection Bureau (CFPB).
**Requirements**
- High School Diploma or Equivalent
- 6+ months customer service and cash handling experience required
- Sales experience preferred
**Working Conditions**
This position is eligible for monthly incentives based upon sales performance. For information on our benefits, please visit our website.
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