Jewelry Sales Specialist
3 weeks ago
Brilliant Earth is seeking a highly skilled and customer-focused Jewelry Sales Consultant to join our team. As a Jewelry Sales Consultant, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets in a fast-paced environment.
Key Responsibilities- Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
- Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
- Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage your tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
- A passion for the customer and a drive to exceed sales targets.
- Excellent communication and collaboration skills.
- A keen eye for detail and a passion for process.
- Able to work a full-time schedule that includes weekend days.
- Competitive compensation and a robust benefits package.
- Opportunities for career growth and professional development.
- A diverse and mission-minded team.
- Sales incentive programs and continued education opportunities.
- Employee discounts and wellness benefits.
- Giving back and volunteer opportunities.
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Jewelry Sales Consultant
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Jewelry Sales Professional
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