Jewelry Sales Specialist

3 weeks ago


Roseville, California, United States Brilliant Earth Full time
Job Overview

Brilliant Earth is seeking a highly skilled and customer-focused Jewelry Sales Consultant to join our team. As a Jewelry Sales Consultant, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets in a fast-paced environment.

Key Responsibilities
  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements
  • A passion for the customer and a drive to exceed sales targets.
  • Excellent communication and collaboration skills.
  • A keen eye for detail and a passion for process.
  • Able to work a full-time schedule that includes weekend days.
What We Offer
  • Competitive compensation and a robust benefits package.
  • Opportunities for career growth and professional development.
  • A diverse and mission-minded team.
  • Sales incentive programs and continued education opportunities.
  • Employee discounts and wellness benefits.
  • Giving back and volunteer opportunities.


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