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ERP Application Administrator

2 months ago

Johnson City, Texas, United States Pedernales Electric Full time
Position Overview

This role entails overseeing and sustaining the enterprise resource planning (ERP) application for its entire life-cycle, from installation to decommissioning and transition to alternative solutions. Collaborates with IT Operations to guarantee that system hardware, operating systems, and procedures align with application specifications and standards.

Key Responsibilities
  • Engage directly with vendors and IT System Operations to enhance and sustain the ERP system.
  • Manage change processes, refresh cycles, upgrade timelines, and monitor system performance and job execution.
  • Collaborate with IT System Operations to establish and uphold the architecture essential for optimal ERP system performance.
  • Participate in initiatives to implement or improve enterprise applications that interface with the ERP system.
  • Conduct intricate configuration, change management, and testing tasks that support the integration between all applications.
  • Investigate and resolve complex technical challenges associated with the ERP system.
  • Work alongside IT System Operations to troubleshoot, research, and identify database and server issues.
  • Facilitate and document root cause analyses of ERP performance problems and system downtimes.
  • Ensure the integrity of security design, including involvement in the implementation of backup and recovery strategies.
  • Administer application security access and roles to safeguard data and software.
  • Assist in planning operational procedures for database backup and recovery.
  • Evaluate future growth requirements of applications concerning database size, user count, and application functionality; collaborate with IT Operations to address application capacity needs.
  • Monitor the ERP system for performance and reliability, ensuring high availability and satisfactory response times.
  • Implement suggested performance, productivity, or process improvements relevant to the supported application.
  • Communicate enhancements to stakeholders and conduct necessary training.
  • Oversee third-party tools for application and database performance, providing recommendations for improvements or modifications.
  • Assist in drafting technical and operational management documentation and specifications.
  • Monitor enterprise applications for compliance with change control procedures.
  • Resolve support tickets promptly, adhering to service level agreements.
  • Maintain regular communication with stakeholders.
  • Act as a liaison between vendors, other IT departments, and end users.
  • Handle higher-level support tickets.
  • Ensure the confidentiality of sensitive information.
  • Stay updated on technological advancements.
  • Exhibit regular and punctual attendance.
  • Perform other related duties as assigned.
Supervisory Responsibilities

This position may provide technical guidance to others and assist in the development of less experienced system administrators.

Qualifications
  • Bachelor's Degree in a relevant field.
  • Directly related experience may substitute for educational requirements.
  • A minimum of four years of experience in Enterprise Application Integration and/or Security Administration.
  • Experience with virtual server software, particularly VMware, is preferred.
  • Familiarity with cloud architecture is preferred.
  • Experience with Linux is preferred.
  • Proficiency in Oracle, SQL, PL/SQL, or similar scripting is preferred.
  • Experience with ERP implementations is preferred.
Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.
  • Ability to stand, reach with hands and arms, stoop, and kneel.
  • Ability to sit or stand for extended periods.
  • Ability to lift, carry, push, pull, or move up to 25 pounds.
  • Willingness to travel as required.
  • This position may necessitate working beyond 40 hours per week.

This description serves to outline the types of tasks and levels of work difficulty required for this position and should not be construed as an exhaustive list of specific duties and responsibilities. The essential duties and responsibilities listed here do not exclude other tasks that may be assigned based on the needs of the organization.