Customer Service Logistics Coordinator
3 weeks ago
Job Title: Customer Service Logistics Coordinator
Job Summary: We are seeking a highly skilled Customer Service Logistics Coordinator to join our team at Addison Group. As a key member of our logistics team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our logistics processes.
Key Responsibilities:
- Customer Service: Process and input all customer orders, run and print shipments from WMS, and generate all related paperwork and necessary information required for customer work orders.
- Logistics: Run stock reports to check for product availability, expediting any order as necessary, and tracing orders as required.
- Communication: Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, and customer dissatisfaction.
Requirements:
- Education: HS diploma/GED required
- Experience: 1-2 years of customer service experience, ideally with a year+ of logistics experience
- Skills: Proficiency in MS Office, especially Excel, and excellent communication and problem-solving skills
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