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Case Management Specialist for Vulnerable Populations
2 months ago
Requisition ID:
req52335
Job Title:
Intensive Case Management Caseworker
Sector:
Social Work
Employment Category:
Regular
Employment Type:
Full-Time
Compensation:
USD Hourly
Location:
Tucson, AZ USA
Work Arrangement:
Hybrid
Job Overview:
The Intensive Case Management (ICM) Caseworker is responsible for addressing obstacles to safety and well-being for particularly vulnerable refugee populations, including asylees and other individuals eligible for ORR services.
This role involves providing strengths-based, client-focused case management to various groups, including single-headed refugee households, survivors of domestic and gender-based violence, older refugees, unaccompanied youth, individuals facing mental health challenges, those with physical disabilities, and members of the LGBTQ community.
The ICM Caseworker collaborates closely with clients, colleagues, and external stakeholders to create tailored service plans that align with individual client needs and preferences, utilizing a wide array of financial, medical, social, vocational, and other resources in accordance with eligibility and program guidelines.
Major Responsibilities:
Key Duties Include:
Assess client eligibility for ICM services and conduct comprehensive intake evaluations, outlining program expectations, outcomes, and confidentiality with each prospective client.
Formulate personalized, SMART self-sufficiency plans for each participant in the ICM program.
Review client progress biannually during active program participation to evaluate goal attainment and collaborate with clients to identify emerging needs and necessary actions.
Guide clients through healthcare and social service systems, which may involve assisting with benefit applications and scheduling appointments.
Engage in community outreach and maintain a robust network of service providers to address client needs.
The ICM Caseworker is also expected to foster strong relationships with local and state refugee coordinators and health officials to ensure comprehensive support for clients.
Provide clients with in-depth orientation on various topics, including women's health, transportation navigation, and local healthcare systems.
Respond to client crises, seeking supervisor guidance as necessary.
Assist clients in requesting financial aid when applicable and maintain accurate records of received assistance within case files.
Ensure timely and accurate documentation in client case files to reflect services provided throughout the client's engagement; record all services in the organization's database, Efforts to Outcomes (ETO).
Participate in relevant training sessions and meetings at both local and national levels.
May supervise and guide the activities of volunteers and interns.
Other responsibilities as assigned.
Job Requirements:
Education:
A Bachelor's degree in social work, public health, or a related field is preferred.
Work Experience:
A minimum of 1-2 years of case management experience with similar populations and/or client needs is required.
Demonstrated Skills & Competencies:
Exceptional relationship-building, diplomacy, and networking abilities; adept at cultivating effective internal and external relationships.
Proven success in a multicultural environment, demonstrating effective communication skills.
Self-motivated with strong problem-solving capabilities and the ability to prioritize and manage time efficiently.
Attention to detail and accuracy in all work outputs.
Fluency in English is required, both spoken and written; proficiency in languages spoken by client groups, such as Dari or Pashto, is preferred.
Proficient in Microsoft Office applications (Word, Excel, Outlook); capable of utilizing the internet and other digital tools for data entry, research, and problem-solving tasks.
Working Environment:
This position involves a combination of standard office settings, remote work, and fieldwork within the service delivery area to fulfill the outlined responsibilities.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity within our organization.
We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges.
Please contact us to request accommodation.US Benefits:
The IRC offers a comprehensive and competitive benefits package.
All US employees are eligible for sick leave, a 403b retirement savings plan:
with up to 4.5% immediately vested matching contributions, plus an additional 3-7% IRC contribution, and an Employee Assistance Program available to staff and their families during times of crisis and mental health challenges.
Additionally, full-time employees are entitled to 10 US paid holidays, 20-25 paid time off days, disability and life insurance, and medical, dental, and vision insurance (employee contributions starting at $135, $7, and $5 per month respectively), along with FSA for healthcare, childcare, and commuting expenses.
#LI-Hybrid
