Intake Coordinator

3 weeks ago

Lake Worth, United States Banyan Treatment Centers Full time
Job Title: Intake Coordinator

Banyan Treatment Centers, a leading provider of addiction recovery services, is seeking a dedicated Intake Coordinator to join our team in Lake Worth, FL.

Job Summary:

The Intake Coordinator will be the first point of contact for new patients, guiding them through the intake admission process with care and professionalism. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Consistently monitor Salesforce for pending admissions and take action as needed.
  • Create and manage potential admission files in Kipu, ensuring accurate entry of all necessary information.
  • Upload essential documentation into Kipu, including VOB, Pre-Admission Screening, demographic details, insurance information, and marketer/referral data.
  • Assist in gathering consents, identification, and financial documents required for patient admission.
  • Convert leads to admissions in Salesforce, maintaining a seamless workflow.
  • Update and maintain the whiteboard with critical information, such as travel plans, bed assignments, patient descriptions, and contact details.
  • Provide support with intake processes as needed to ensure smooth patient admissions.
  • Approach clients, family members, significant others, and visitors with respect, care, and warmth, fostering a positive and welcoming environment.

Requirements:

  • Associate degree and/or 1 or more years of experience in the field of behavioral or mental health treatment.
  • Strong attention to detail and organizational skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A fast-paced, collaborative work environment.
  • Weekly pay cycle.
  • CPR training.
  • Continuing education units for license renewal.
  • Internal promotional opportunities.
  • Annual merit increases.
  • Employee assistance and referral programs.

Comprehensive Benefits:

  • Medical, vision, and dental insurance.
  • Whole and term life insurance.
  • Short and long-term disability insurance.
  • 401(k) benefit with employer match.
  • Paid time off.
  • 7 paid holidays, inclusive of a floating holiday to use at your discretion.

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