Intake Coordinator

1 week ago


Lake Worth, Florida, United States Cutting Edge Staffing LLC Full time
Job Summary

We are seeking a highly motivated and compassionate Intake Coordinator to join our team at Banyan Treatment Centers. As an Intake Coordinator, you will be the first point of contact for new patients, guiding them through the intake admission process with care and professionalism.

Key Responsibilities
  • Consistently monitor Salesforce for pending admissions and take action as needed.
  • Create and manage potential admission files in Kipu, ensuring accurate entry of all necessary information.
  • Upload essential documentation into Kipu, including VOB, Pre-Admission Screening, demographic details, insurance information, and marketer/referral data.
  • Assist in gathering consents, identification, and financial documents required for patient admission.
  • Convert leads to admissions in Salesforce, maintaining a seamless workflow.
  • Update and maintain the whiteboard with critical information, such as travel plans, bed assignments, patient descriptions, and contact details.
  • Provide support with intake processes as needed to ensure smooth patient admissions.
  • Approach clients, family members, significant others, and visitors with respect, care, and warmth, fostering a positive and welcoming environment.
  • Stay up to date with competencies required to perform thorough client assessments.
  • Assist in coordinating travel logistics with BHT supervisors, ensuring patient needs are met efficiently.
Requirements
  • Associate degree and/or 1 or more years of experience in the field of behavioral or mental health treatment.
Abilities and Skills
  • Adherence to Healthcare Code of Ethics and familiarity with Joint Commission standards.
  • Knowledge of state and federal regulations regarding patient confidentiality.
  • Ability to assess potential risks and report critical changes to clinical staff.
  • Accurately maintain detailed records of patient intake process.
  • Strong attention to detail in monitoring and documenting client behaviors to support patient safety.
  • Maintain clear professional boundaries with patients while fostering a supportive environment.
  • Ability to remain on your feet for extended periods and assist in physical tasks such as client transportation or room checks.
  • Basic understanding of addiction, recovery, co-occurring mental health disorders, and common treatment methodologies.
  • Demonstrate a strong work ethic, dependability, and the ability to adapt to the evolving needs of patients and the facility.
  • Provide exceptional customer service to clients and their families, ensuring they feel valued and supported.
  • Empathetic to the trials, tribulations, and victories of the recovery journey.

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