Front Desk Operations Manager

2 weeks ago


Miami, United States Crew Life at Sea Full time
Job Overview

Front Desk Operations Manager

We are seeking an experienced Front Desk Operations Manager to join our team as a Night Auditor. In this role, you will be responsible for overseeing the day-to-day operations of the front desk, including managing staff, coordinating with other departments, and ensuring the smooth operation of the department.

Responsibilities:

  • Oversee the day-to-day operations of the front desk, including managing staff, coordinating with other departments, and ensuring the smooth operation of the department.
  • Perform nightly audits of financial transactions, including guest folios, onboard revenue, and cash handling, to ensure accuracy and compliance with company policies and procedures.
  • Reconcile revenue accounts, including food and beverage sales, retail purchases, and onboard activities, by comparing sales data with transaction records and resolving any discrepancies or errors.
  • Prepare daily reports summarizing financial activity, including revenue totals, cash balances, credit card transactions, and discrepancies, and distribute reports to appropriate departments and management.

Requirements:

  • High school diploma or equivalent; additional education or training in accounting, hospitality management, or related field is a plus.
  • Previous experience in accounting, finance, or hospitality, with knowledge of cash handling procedures, financial reconciliation, and guest service principles.
  • Strong analytical skills and attention to detail, with the ability to accurately reconcile accounts and identify discrepancies or errors in financial data.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests, crew, and management during overnight shifts.

Estimated Salary: $65,000 - $80,000 per annum (dependent on experience)



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