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Front Desk Closing Shift and Weekends Representative

2 months ago

Camas, United States Gold's Gym Washington Full time
Front Desk Associate - Nights and Weekends

We are seeking a motivated and customer-focused individual to join our team as a Front Desk Associate for nights and weekends at Gold's Gym Washington. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing a warm and welcoming experience.

Responsibilities:
  • Warm Welcome: Greet and direct members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.
  • Front Door Control: Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.
  • Efficient Check-Ins: Follow proper check-in procedures, registering each member and guest promptly.
  • Guest Registration: Register all guests using the correct procedures and direct appointments to fitness consultants professionally.
  • Professional Phone Etiquette: Answer calls in a courteous and professional manner, handling inquiries and messages effectively.
  • Appointment Management: Follow up on telephone inquiries to ensure appointments are booked correctly.
  • Member Support: Respond promptly to member requests, inquiries, and concerns, maintaining our high-quality service standards.
  • Neat Appearance: Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.
  • Customer Service: Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.
  • Team Player: Attend staff meetings as directed and help maintain the front desk area according to company standards.
  • Safety First: Follow safety procedures and report any safety concerns or incidents.
  • Reliable Attendance: Work scheduled shifts and adhere to company attendance policies.
  • Go the Extra Mile: Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and organizing weights.
  • Closing Procedures: Follow specific closing procedures, such as turning off lights, securing the facility, and setting the alarm system.
  • Member Assistance: Assist members with any questions or concerns they may have as they prepare to leave the gym.
  • Closing Reports: Complete any necessary closing reports or paperwork, such as attendance records or incident reports.
  • Security: Lock up and secure the facility to prevent unauthorized access.
  • Team Communication: Communicate with the opening shift staff to relay any important information or issues that need attention the next day.
Qualifications:
  • High School Diploma or Equivalent: Required for this position.
  • Customer Service Skills: Excellent customer service skills are essential.
  • Effective Communication: Ability to communicate effectively with both staff and members, both verbally and in writing.
  • Basic Accounting Knowledge: Understanding of basic accounting principles.
  • Tech Savvy: Functional computer skills are required.
  • Multi-Tasking: Ability to handle multiple tasks efficiently.
  • Flexibility: Must be able to work a flexible schedule, including holidays and weekends.
  • Physical Requirements: Must be able to lift 45lbs and stand for extended periods.
  • Team Player: Uphold Gold's Gym Vision, Mission, Values, and code of conduct.
  • Company Policies: Comply with all Gold's Gym policies and procedures.

If you are a motivated individual looking for a fulfilling part-time job that offers competitive pay and a supportive team, we encourage you to apply for our Front Desk Associate position. Join us in creating a welcoming and positive atmosphere at Gold's Gym Washington during nights and weekends.