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Sales Operations Manager

2 months ago

Oakland, California, United States Downtown Subaru of Oakland, CA Full time
Position Overview

At Downtown Subaru, we prioritize our workforce and foster a family-like atmosphere. Our team members benefit from continuous training programs, opportunities for advancement, and a progressive work culture. We are committed to nurturing our employees' growth while ensuring a healthy work-life balance.

Key Responsibilities

  • Guide the sales team in effective closing strategies through hands-on training and active engagement, while overseeing the profitability of your teams.
  • Oversee all showroom operations and maintain a high level of product expertise.
  • Ensure exceptional Customer Satisfaction ratings and analyze metrics to identify areas for enhancement.
  • Recruit, inspire, and evaluate the performance of the New and Used sales teams, Internet Sales, Finance Managers, and Service Drive Sales.
  • Conduct regular sales training sessions for Sales and Product Specialists.
  • Support both new and seasoned sales representatives in adopting best practices to enhance performance.
  • Implement and manage a CRM system to ensure timely follow-up with all potential buyers.
  • Establish and oversee delivery protocols, ensuring effective execution.
  • Guarantee that delivery includes an introduction to the service department and scheduling of the initial service appointment.
  • Meet and exceed dealership and OEM sales forecasts, gross, and key expense objectives on a monthly and annual basis.

Qualifications

  • A minimum of two years of experience as a General Sales Manager, overseeing the complete variable operations of a successful dealership.
  • Proven track record in building and training a successful sales team, achieving strong CSI scores, and generating above-average gross and net departmental profits.
  • Robust experience in driving showroom and internet traffic, SEO and SEM strategies, direct mail, and other traditional marketing methods.
  • Extensive experience in leading a Business Development Center (BDC).
  • Some familiarity with Used Vehicle acquisition, merchandising, and marketing.
  • Expertise in supervising desk managers and enhancing F&I income through mentorship and training.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.