Senior Product Manager

4 weeks ago

Pleasanton California, United States Blackhawk Network Full time
About Blackhawk Network

Blackhawk Network is a leading provider of global branded payment technologies, strengthening relationships between brands and their customers, employees, and partners by transforming transactions into connections.

Our portfolio includes:

  • Gift Card & eGift products, promotions, and distribution that drive revenue growth
  • Rewards & Incentives that build loyalty and acquisition, integrated into leading platforms
  • Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways

Our network spans across the globe with over 400,000 consumer touchpoints. Learn more about our company.

Job Overview

We are seeking an experienced Senior Product Manager to manage scrum priorities and drive the growth of our e-commerce SaaS platform. This role requires a deep understanding of the gift card industry and a strong background in data and payments, working closely with cross-functional teams to deliver impactful product solutions.

Responsibilities
  • Define the roadmap for products, including objectives and goals, in collaboration with stakeholders within a modern development environment
  • Lead the product development process, prioritize backlogs using product management tools, and ensure timely delivery of high-quality features
  • Deliver product strategy and thought leadership around e-commerce trends, funnel analytics, user experience, buy flow optimization, alternative payment, and global reach expansion
  • Benchmark functionality and performance of products against competitors and the broader e-commerce industry
  • Innovate and enhance our offerings in the digital gift card space, staying ahead of industry trends and customer needs
  • Leverage data insights for informed decision-making, manage payment integrations, and ensure compliance with payment standards
  • Work with cross-functional product owners to create effective business requirements and perform testing of product features
  • Partner closely with software engineering to ensure delivery of products that meet customer experience and business requirements
  • Establish metrics and measurements for the product and report on value delivered, ROI, etc.
  • Support RFP/RFI responses for new business and expansion opportunities
  • Develop and measure progress against customer value and platform performance metrics
  • Collaborate with marketing to assist with go-to-market product marketing packages
  • Develop strong relationships and ROI metrics with sales, account management, and implementation teams
  • Drive innovation initiatives in areas of mobile innovation, embedded solutions, and digital services
Qualifications
  • Bachelor's degree in business, computer science, or a related field
  • 5+ years of experience in product management, preferably in e-commerce, SaaS, payments, or gift card platforms
  • Strong background in data analysis and payment systems
  • Proven experience managing scrum teams and agile methodologies
  • Excellent communication, leadership, and stakeholder management skills
  • In-depth knowledge of the gift card industry and market dynamics
  • Customer-centric view into developing great product experiences
  • Ability to analyze both quantitative and qualitative data and derive meaningful implications and recommendations
  • Ability to multi-task in a fast-paced work environment

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