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Senior Vice President, North American Operations

2 months ago

Franklin, Tennessee, United States Universal Music Group Full time
About Us: We are UMG, the Universal Music Group, recognized as the foremost music enterprise globally. Our commitment to artistry, innovation, and entrepreneurship is evident in all our endeavors. We manage a diverse range of businesses involved in recorded music, music publishing, merchandising, and audiovisual content across over 60 nations. Our mission includes identifying and nurturing recording artists and songwriters, producing, distributing, and promoting critically acclaimed and commercially successful music that entertains fans worldwide.

Role Overview: This position serves as the leader of Administration within UMPG's North America sector. You will oversee and support a multidisciplinary team responsible for managing the Administration functions and workflows for writers and contractual partners based in the U.S. and Canada. The departments under your leadership will encompass Copyright, Mechanical Licensing, Royalty Processing, Income Tracking and Analytics, Client Services, and Royalty Audits.

Key Responsibilities:
  • Effectively manage and inspire all North America Administration personnel, ensuring the department operates as a unified and efficient entity.
  • Mentor, coach, and cultivate employees into future leaders.
  • Establish and uphold our internal control framework.
  • Advocate for North America Administration's technical needs to the Global Technology team during the development of new software and capabilities.
  • Build, maintain, and strengthen relationships with key clients and signings.
  • Represent UMPG in the industry, engaging with organizations such as ASCAP, BMI, MLC, SOCAN, CMRRA, and other relevant operational groups.
  • Enhance service levels by fostering relationships with major income source organizations.
  • Refine and advance departmental processes, leveraging current and future technological systems and solutions.
  • Oversee the deal implementation process, ensuring all agreements, songs, and catalogs are executed accurately and promptly.
  • Develop robust cross-disciplinary relationships globally to support both local and international initiatives and priorities.
Qualifications:
  • Minimum of 10 years of experience in the Music Publishing industry, specifically in Operations, Administration, or a related field.
  • At least 5 years of experience managing high-performing teams, including experience in managing managers.
  • Ability to navigate ambiguity effectively, translating complex ideas into clear and actionable insights.
  • Exceptional verbal and written communication skills, with a strong capability to engage with Senior Management, Executives, and colleagues at local and international levels.
  • Highly organized, detail-oriented, and a proactive self-starter who takes ownership of tasks and projects.
Education: Bachelor's degree, preferably in Business.

Benefits:
  • Join a dynamic, global organization that values authenticity, creativity, relationships, and a competitive spirit.
  • Comprehensive medical, dental, vision, and FSA options, including:
    • 100% coverage for outpatient mental health services.
    • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and more (up to $720/year).
    • A lifetime fertility support allowance of $30,000 for participants.
    • Student Loan Repayment Assistance and Tuition Reimbursement.
    • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation.
  • Flexible time-off options, including:
    • Flexible Paid Time Off (PTO) for exempt employees.
    • 3 weeks PTO for non-exempt employees.
    • 2 weeks paid Winter Break.
    • 10 Company Holidays, including Juneteenth and Wellbeing Day.
    • Summer Fridays (between Memorial Day and Labor Day).
    • Generous paid parental leave for all types of parents.
Disclaimer: This job description provides an overview of responsibilities that may change.

Universal Music Group is an Equal Opportunity Employer.

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