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Healthcare Information Management Associate

4 weeks ago

Ann Arbor, Michigan, United States College for Healthcare Information Management Executives Full time
Job Summary

The College of Healthcare Information Management Executives (CHIME) is a professional organization for Chief Information Officers and other senior healthcare IT leaders. Our mission is to advance and serve healthcare leaders and the industry, improving health and care globally through the utilization of knowledge and technology.

We are seeking a highly skilled and customer-focused Associate, Membership Services to join our team. This role will be responsible for building and maintaining relationships with CHIME members, delivering meaningful benefits, and providing exceptional customer service.

The ideal candidate will have a strong background in customer service, excellent communication skills, and experience with database applications and reporting tools. They will also be able to work collaboratively with multiple departments to deliver on membership benefits and promotional campaigns.

Key Responsibilities:

  • Provide thorough, timely, and professional verbal and written communications to members
  • Build and manage relationships with members, including coordinating of member services team communications and touch points with membership
  • Assist with Onboarding process, including scheduling, presentation updates, registration management
  • Membership Database maintenance including updating of records, creation of online events and entering member activities
  • Support of multiple committees including data base updates, notes and presentation updates
  • Work collaboratively with multiple departments to deliver on membership benefits and promotional campaigns
  • Perform other duties as assigned

Requirements:

  • Bachelor's degree required
  • Experience or background in a professional association strongly preferred
  • Strong customer service and customer experience skills
  • Excellent computer skills and knowledge of MS Word, Excel, Outlook, and other computer programs
  • Experience with database applications and reporting tools required
  • Experience with customer relationship management (CRM) tools, communication tools such as box.com, Zoom is desirable

This is a remote-based position, but limited travel may be required. CHIME currently requires, as a condition of employment, that employees receive the COVID-19 vaccine and follow all other CHIME COVID-19 safety protocols, unless the employee is granted an exemption in accordance with applicable laws.