Customer Support Team Member
6 days ago
In this role, you will serve as the primary point of contact for customers, providing personalized interactions and resolving their inquiries in a timely and professional manner. You will also have the opportunity to promote and sell bank products and services, driving revenue growth and contributing to the success of our organization.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be proactive, adaptable, and committed to continuous learning and improvement.
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Key Responsibilities:**
- Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
- Build strong relationships with customers, identifying opportunities to promote and sell bank products and services.
- Utilize advanced technology and tools to streamline processes and improve efficiency.
- Maintain accurate records and reports, ensuring compliance with regulatory requirements.
**Requirements:**
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of experience in a call center or banking environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to adapt quickly to new technologies and processes.
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