Sales Team Lead

4 days ago


Orlando, Florida, United States Holiday Inn Club Vacations Full time
Job Summary

This is a key leadership role responsible for driving sales performance and team success within the Inbound IHG Call Transfer Vacation Sales team. The ideal candidate will possess strong leadership skills, a positive attitude, and the ability to utilize our service culture and available tools to drive superior customer service.

Key Responsibilities
  • Lead and manage a team of sales agents to achieve sales targets and improve conversion rates.
  • Develop and implement sales strategies to drive revenue growth and team performance.
  • Monitor and coach agents to ensure adherence to schedules, log-in times, and availability.
  • Administer payroll, daily line-ups, missed punches, PTO requests, corrective actions, performance appraisals, and escalated customer issues.
  • Track team statistics and provide individual and team goals on a daily and weekly basis to ensure agent success and retention.
Requirements
  • Two years of sales experience required.
  • High School Diploma or GED equivalent.
  • Leadership experience in call center sales within the Timeshare industry a plus.
Qualifications
  • Proficient in Microsoft Office.
  • Excellent written and verbal communication skills.
  • Maintain an upbeat, positive, and motivated demeanor.
  • Able to read/write/speak the English language, Spanish a plus.
  • Able to maintain required sales percentage per week.
  • Able to work variable schedules, including evenings and weekends based on call center needs.
Work Environment

The work environment is fast-paced and dynamic, requiring flexibility and adaptability. The ideal candidate will be able to work in a team environment, communicate effectively, and maintain a positive attitude in a challenging sales environment.


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