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Customer Relations Specialist

2 months ago

Waco, Texas, United States Orkin Full time
{"Responsibilities": "

As a Customer Service Specialist at Orkin, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that exceeds their expectations. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you will keep integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

Key Responsibilities:

* Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
* Monitor, update, and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
* Reschedule unserviced accounts within 24 hours.
* Participate in quality assurance processes, programs, and initiatives.
* Safeguard customer privacy and other proprietary information.

What You'll Get:

* Competitive earnings
* Comprehensive benefits package including medical, dental, vision, maternity, & life insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry-leading, quality, comprehensive training program

Why Choose Orkin?

* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
* The Pest Management Industry is growing and is a recession-resistant line of business.
* You have a service-oriented mindset that leads you to build loyalty and trust with clients.
* You hold yourself responsible to commitments.
* You value being part of a team.
* You want to join a company that supports the community.
* Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

* Previous experience in Customer Service or Sales preferred
* High School Diploma or equivalent required
* Ability to pass a drug screen and background check is required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow-through
* Demonstrated ability to prioritize tasks and manage time efficiently

Work Environment:

* Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
* Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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