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Retail Sales Consultant

2 months ago

Thousand Oaks, California, United States Chico's Full time
POSITION SUMMARY:

The Retail Sales Consultant plays a vital role in fostering a customer-centric and product-oriented sales environment, where our core values and guiding principles drive all store activities. This position is essential in delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:

Sales Performance:
  • Achieves company sales targets by employing effective sales strategies and sharing product knowledge with customers; assists in selecting merchandise or sourcing items based on customer preferences.
  • Stays informed about current promotions and sales; upholds pricing and visual merchandising standards.
  • Ensures proper handling and presentation of merchandise, adhering to loss prevention protocols and other directives from management.
  • Participates in visual merchandising initiatives, including monthly store setups and maintenance of designated areas.

Customer Service Excellence:
  • Exemplifies and promotes the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
  • Addresses customer inquiries and resolves concerns promptly.
  • Facilitates a swift and efficient checkout process, remaining knowledgeable about payment policies, coupon usage, returns, exchanges, and security practices.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enrolls clients in loyalty programs.
  • Develops and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains awareness of current product offerings and fit options available in-store and online.
  • Ensures consistent communication with clients through a customer relationship management system.

Operational Responsibilities:
  • Assists in replenishment efforts to keep the store well-stocked and inviting.
  • Supports order fulfillment processes.
  • Contributes to visual merchandising tasks, including floor layouts, window displays, and signage as directed.
  • Helps maintain store cleanliness and organization.

Team Collaboration and Development:
  • Encourages a collaborative approach to problem-solving among team members.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

QUALIFICATIONS:
  • High School diploma or equivalent required.
  • Previous retail or sales experience preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Able to adapt to technology used by the company.
  • Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Effective communication with customers, team members, and management.
  • Regular attendance is crucial for this role to meet operational needs. Flexibility to work evenings, weekends, and holidays is necessary.
  • The wage range for this position is $16.00 to $20.00, based on individual qualifications.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs. (1-33% of the shift).
  • Regular climbing (34%-66% of the shift).

We continuously welcome applications from talented individuals to enhance our store teams. When positions become available, we will review applications to find suitable matches for our requirements.

We provide accommodations for applicants with disabilities during the application process. Please reach out to management for assistance.