Lead Field Service Technician

1 week ago

Jupiter, Florida, United States Plug Power Full time
Job Title: Lead Field Service Technician

Job Summary:

The Lead Field Service Technician is a critical role that requires a high level of technical expertise, leadership skills, and excellent communication abilities. As a key member of our Field Service team, you will be responsible for leading a team of technicians at a customer site, ensuring the efficient operation of our fuel cell products, and providing exceptional customer service.

Key Responsibilities:

  • Lead a team of technicians at a customer site, ensuring the efficient operation of our fuel cell products.
  • Develop and maintain a detailed understanding of Plug Power products and procedures.
  • Maintain effective communication with the customer, informing them of any issues, including but not limited to waiting for parts and engineering issues.
  • Provide proactive updates to Regional Service Manager, coordinating assistance if additional help in the region is needed.
  • Track all open work orders for the site, elevating thematic issues to the leadership.
  • Maintain appropriate levels of spare equipment to ensure availability to the customer.
  • Build effective internal relationships with technicians at the site and across the region.
  • Ensure that the Plug Power work area at the customer site is kept neat, organized, and compliant with 5S standards.
  • Mentor technicians at the site, including training on site-specific policies as well as being a dedicated resource for technical guidance and support.
  • Assist Technicians onsite with step pay related learnings and on-the-job training (OJT).
  • Maintain appropriate levels of parts inventory on-site, ordering tools, equipment, and parts as needed to ensure an appropriate level of supplies.
  • Coordinate inventory audits weekly by assigning a technician to be in charge.
  • Properly diagnose, troubleshoot, and repair units and hydrogen infrastructure.
  • Manage Preventative Maintenance schedule on a weekly basis to ensure the units and hydrogen system are maintained.
  • Perform specialized service procedures, including but not limited to field retrofits, software, and hardware upgrades to existing fuel cells and hydrogen system.
  • Provide on-call and emergency support service to customers as required.
  • Complete administrative duties & documentation, including: incident reports, service logs, inventory maintenance, and site and system documentation.
  • Champion for overseeing safety compliance, including but not limited to safety manual, SDS, gantry inspection, and other tooling certifications/inspections.
  • Represent Plug Power in a professional manner at all times and in all interactions.

Requirements:

  • Minimum high school diploma or equivalent with technical electrical coursework.
  • Four (4) or more years of direct experience in mechanical and electrical troubleshooting.
  • Formal training and education may be also considered in lieu of direct experience.
  • Prior experience as a Lead Technician is preferred.
  • Exceptional organization skills; experience with 5S is preferred.
  • Knowledge of lift truck operation and applications is highly preferred.
  • Must possess a valid driver's license, a clean driving record, and the ability to safely operate a motor vehicle.
  • Must be able to lift 50 pounds on a regular basis unassisted.
  • Travel as required for business needs; expected to drive safely and to adhere to traffic laws.
  • Computer and software systems skills as applicable to position, including but not limited to: Word, PowerPoint, Excel, and Outlook.
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
  • Excellent verbal and written communication skills; superior customer service skills.
  • Ability to work independently and uncompromising dedication to quality.
  • Exceptional time management skills with the ability to handle multiple tasks.
  • Punctual and reliable.
  • Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug Power.

What We Offer:

Plug Power offers a competitive total rewards package, including:

Base salary is determined on a number of factors, including but not limited to education, experience, skills, and geography.

Health, Dental & Vision Insurance eligibility starting from the first day of hire.

401(k) with 5% company match.

Bonus eligibility.

Paid time off, including vacation, personal, and sick time.

Paid Holidays.

Wellness Reimbursement Program.

Potential to apply for Tuition Reimbursement.

Employee Referral program.

Employee Assistance Program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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