Customer Service Representative

4 weeks ago


Scottsdale, Arizona, United States Kelly Ross - State Farm Agent Full time
Job OverviewAs a Customer Service Representative with Kelly Ross - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with our agency team, and anticipating the needs of our community members.

We are seeking a dedicated and empathetic team member who is committed to providing outstanding customer service. If you are a driven and sales-minded individual, we anticipate internal growth opportunities for you.

Key Responsibilities:
  • Establish and maintain strong customer relationships.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options.
  • Utilize excellent communication skills to efficiently meet customer needs while promoting the development of our business.
Requirements:
  • Dedication to customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with our agency team.
  • Proactive problem-solving skills.
Benefits:
  • Competitive salary plus commission/bonus.
  • Growth potential and opportunities for advancement within our office.
  • Unlimited paid time off.
  • Valuable career-building experience.


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