Customer Service Representative 2nd Shift

2 weeks ago


Scottsdale, Arizona, United States RemX Full time
Job Overview

The Customer Service Representative is responsible for providing exceptional support to customers via various channels, including voice, email, and chat. This role involves facilitating new travel bookings, servicing existing bookings, and assisting customers with order placement for Gift Cards, Merchandise, and Apple products.

Key Responsibilities:

  • Deliver outstanding customer support through various channels
  • Facilitate new travel bookings for a variety of travel products
  • Service existing travel bookings, including requests to cancel or change bookings
  • Assist customers with order placement for Gift Cards, Merchandise, and Apple products
  • Troubleshoot issues that arise for existing orders
  • Monitor and service open issues through completion
  • Provide site navigation assistance to customers who are new to self-booking/ordering online
  • Educate customers on website functionality to increase online adoption rates
  • Aid customers with general banking and rewards inquiries
  • Report issues surfaced by customers, including complaints and site production issues

Requirements:

  • High School Diploma
  • Call center customer service experience
  • Bilingual Spanish applicants are highly desired


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