Patient Services Coordinator

4 days ago


Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Summary

A Patient Services Representative is a multi-skilled professional responsible for providing exceptional patient care and administrative support in a fast-paced medical practice environment. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team-oriented setting.

Key Responsibilities
  • Provide exceptional patient care and support, including greeting patients, verifying demographics and insurance information, and collecting co-payments.
  • Assist with scheduling patient appointments, preparing charge tickets, and verifying referral and authorization information.
  • Manage patient flow, check-in patients, and provide necessary documentation and information for clinical staff.
  • Collect and process payments, follow established protocols for receipting and deposits, and maintain accurate records.
  • Answer telephones, respond to patient inquiries, and provide excellent customer service.
  • Prepare and deliver outgoing correspondence, collect and sort incoming mail, and perform other administrative tasks as assigned.
Requirements
  • High school diploma or equivalent required; six months of experience in a healthcare or customer service environment preferred.
  • Ability to work effectively in a team-oriented setting, with strong communication and interpersonal skills.
  • Proficiency in computer applications, including Microsoft Office and practice management systems.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
  • Physical ability to work in a fast-paced environment, with frequent standing, walking, and repetitive hand and finger motions.
Work Environment

This role is based in a clinical front office environment, with frequent and constant interruptions. The ideal candidate will be able to remain calm and professional under stress, with excellent time management and organizational skills.



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