IT Support Specialist

6 days ago


Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full time
Job Title: IT Help Desk Agent

Job Summary:

The IT Help Desk Agent will provide technical support to end-users, troubleshooting and resolving common Windows 10/11 desktop OS and printing issues. This role will also assist with moves, adds, and changes of departmental equipment, and escalate issues as needed to senior IT staff.

Key Responsibilities:

  • Process trouble tickets using Service Now system.
  • Create/Manage User accounts in multiple systems.
  • Troubleshoot and resolve common Windows 10/11 desktop OS and printing issues.
  • Facilitate Moves, adds, and changes of departmental equipment.
  • Ability to work independently.
  • Deliver exceptional customer service and escalate issues appropriately.

Additional Duties:

  • Ability to work any assigned shift / work schedule. Weekend shifts required.
  • Greet every guest, member, and team member with a positive tone and set a professional standard for every interaction.
  • Provide extraordinary service that is enriching by nature.
  • Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
  • Be empowered to make things go right if they go wrong.
  • Give the guest/member a fond farewell.
  • Address feedback by utilizing the LEARN Model.
  • Demonstrate a professional appearance and be attentive to what matters most.
  • Comply with company policies and procedures.
  • Observe and adhere to safety guidelines.

Requirements:

  • Minimum Knowledge & Skills: Excellent written and verbal communication skills. Excellent understanding of Windows 10/11 OS environment and troubleshooting techniques. Possess basic understanding of network concepts.
  • Formal Education and Job-Related Experience: Associate degree, certifications, or equivalent experience/training desired. 1 to 2 years IT Help Desk experience highly desired. High level of mechanical and technical aptitude.
  • License, Registration, and/or Certification Required: A+, Certification desired. Additional technical certifications considered.

Working Conditions:

  • Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

Physical Demands:

  • Sitting
  • Standing
  • Walking
  • Bending Over
  • Crawling
  • Reaching
  • Crouching
  • Kneeling
  • Balancing
  • Pushing/Pulling
  • Lifting/Carrying: 10 lbs. or less
  • Manual Dexterity
  • Fine Motor Skills
  • Gross Motor Skills
  • Eye/Hand Coordination
  • Near Vision
  • Far Vision
  • Color Recognition
  • Hearing

Additional Information:

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.



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