Patient Services Coordinator
3 days ago
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at EvergreenHealth. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth delivery of patient care services.
Key Responsibilities- Coordinate patient scheduling, including creating and managing appointments, rescheduling, and cancellations.
- Manage multi-line telephone system, responding to patient inquiries and directing emergent/urgent calls to clinical staff.
- Verify and set up patient insurance coverage, educating patients on co-insurance/co-pay, self-pay, and other payment options.
- Enroll patients in our patient portal and provide education on its benefits and use.
- Request and validate interpreter services as needed.
- Complete patient check-in, direct patients to necessary paperwork, and monitor various message pools.
- Take accurate messages, coordinate communication between staff, and respond to patient requests and concerns.
- Manage appointment queues, prepare and send patient outreach communications, and initiate outside medical record requests.
- Facilitate communication between clinics, patients, and insurance companies, and identify and collect copayments.
- Cultivate a culture of community by supporting new staff training and maintaining tidy patient waiting and staff work areas.
- High School diploma or equivalent.
- 1 year of experience in a customer service role.
- Excellent interpersonal communication skills, problem-solving ability, and capacity to work independently and as part of a team.
- Strong written communication skills, including ability to spell accurately and write legibly.
- Ability to prioritize multiple tasks, access and apply concepts associated with protocols, policy, and guidelines.
- Keyboarding skills and working knowledge of Windows-based software systems.
- Previous experience in a medical reception or similar administrative role.
- Knowledge of basic medical terminology and common medications.
- Experience accessing and verifying insurance coverage, using Real Time Eligibility (RTE) Payer/Insurance Portals, and Electronic Medical Record (EMR) systems.
- Familiarity with HIPAA and other health industry compliance standards.
We offer a comprehensive benefits package, including medical, vision, and dental insurance, on-demand virtual healthcare, health savings account, flexible spending account, life and disability insurance, retirement plans, tuition assistance, and more.
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Patient Services Coordinator
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