Card Services Specialist

2 weeks ago


Buchanan, Virginia, United States Bank of Botetourt Full time
Job Overview

The Bank of Botetourt is on the lookout for skilled individuals to fill the role of Card Services / Electronic Banking Representative within our Customer Care Center.

Key Qualifications

Ideal candidates should demonstrate:

  • Proficient computer skills.
  • Exceptional communication abilities, both written and oral.
  • A collaborative spirit while also thriving in independent work settings.
  • The capacity to handle multiple tasks efficiently in a dynamic environment.
  • Self-motivation and strong analytical problem-solving capabilities.
  • Previous experience in banking is advantageous but not mandatory.
Primary Responsibilities

The selected candidate will be responsible for:

  • Providing support for Card Services, including general customer assistance and managing fraud alerts.
  • Assisting with Deposit Services, such as wire transfers.
  • Offering support for Online Banking, which encompasses Mobile Banking, Business Online Banking, Zelle, and Transfer Now.
  • Managing Electronic Storage and Statement inquiries.
  • Delivering comprehensive customer service across all aforementioned areas for both clients and colleagues.


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