Retail Banking Associate

Bank of Botetourt is seeking a dedicated Floating Retail Banking Representative to serve our valued customers across various locations. While prior banking experience is advantageous, it is not a prerequisite. Ideal candidates should possess a willingness to learn and demonstrate proficiency in executing diverse banking responsibilities, including processing transactions, delivering exceptional customer service, and advocating for our banking products and services.

At Bank of Botetourt, our motto, "Taking Care of You," reflects our unwavering commitment to the community. For over a century, we have actively engaged with our local communities to enhance economic development. As a responsible community partner, we contribute to various initiatives in education, culture, social services, and economic growth, thereby improving the quality of life for residents in our service areas.

We believe in the importance of corporate citizenship and encourage our employees to engage in community service. Our team members participate in mentoring, volunteering, and supporting local events. From reading to children to participating in community festivals, our employees are dedicated to making a positive impact.

The Floating Retail Banking Representative will perform a variety of customer account transactions and services while upholding high standards of customer satisfaction on a part-time basis.

• Welcome customers and manage deposits of various types, ensuring proper endorsements.
• Process loan payments, ensuring accuracy and collection of any applicable late fees.
• Issue certified checks, VISA travel and gift cards, and guide customers on purchasing US Savings Bonds.
• Handle bank-by-mail and night depository items, recording necessary information.
• Facilitate account closures or fund transfers as requested.
• Collect utility payments and ensure proper fund disbursement.
• Complete necessary reports for cash transactions exceeding $10,000.
• Count, verify, and package currency and coins.
• Balance cash drawers and prepare teller documentation.
• Process check cashing, savings account withdrawals, and savings bond redemptions.
• Maintain a friendly and helpful demeanor while providing excellent customer service.
• Possess comprehensive knowledge of the Bank's products and services.
• Identify opportunities to promote Bank services.
• Participate in achieving retail sales goals alongside management.
• Ensure adequate currency and coin levels in the cash drawer.
• Understand procedures in the event of a robbery.
• Maintain an organized work area and secure confidential records.
• Utilize computer systems for account inquiries.
• Operate standard office equipment, including currency counters and copiers.
• Ensure teller stations are well-stocked with necessary supplies.
• Assist in processing deposits for the Bank of Botetourt Elementary Savings Program.

• Deliver exceptional customer service.
• Represent the bank professionally.
• Engage in community events on behalf of Bank of Botetourt.
• Foster respectful and cooperative relationships with colleagues.
• Conduct business to enhance shareholder value.
• Report any known or suspected compliance violations promptly.
• Perform additional duties as assigned.

This job description is not exhaustive, and employees may be required to undertake other responsibilities as directed by management.