Customer Service Representative

2 weeks ago

Philadelphia, Pennsylvania, United States Arora Engineers Full time

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Arora Engineers. As a key member of our airport operations team, you will be responsible for providing exceptional customer service and support to our clients and stakeholders.

Key Responsibilities

  • Provide 24/7/365 support for airport operations, including gate systems, baggage systems, and facility maintenance.
  • Take calls and dispatch maintenance services as needed, coordinate corrective work actions with the Manager on duty.
  • Coordinate the scheduling of technicians and customer service requirements with onsite maintenance personnel.
  • Implement work order schedules to maximize usage of technicians and other resources.
  • Generate new work orders and log into the CMMS system to track completion time and materials used.
  • Monitor baggage system and dispatch mechanic to address issues.
  • Dispatch maintenance and custodial services as needed.
  • Answer all phone calls and maintain contact logs for each specific request.
  • Record and maintain logs of airline operational activity.
  • Assist in the training of others.
  • Run operation reports and provide recommendations to improve efficiency and productivity.

Requirements

  • High School diploma or GED equivalent.
  • 2+ years of related experience in customer service or dispatching and working with airport equipment.
  • 2+ years of related experience with data entry, scheduling workloads, and/or processing work orders.
  • Ability to write effectively in the preparation of reports and forms.
  • Knowledge of airport equipment is a plus.

About Arora Engineers

Arora provides clients in the aviation, transportation, education, government, and commercial/institutional sectors with engineering services for intelligent infrastructure solutions. Through smart design, construction management, and facilities maintenance management, we rethink industry needs to help keep clients on the cutting edge and add value to a project.

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