Deposit Operations Supervisor

2 weeks ago


Dedham, Massachusetts, United States South Shore Bank Full time
Job Title: Deposit Operations Supervisor

At South Shore Bank, we're committed to providing exceptional customer service and supporting our employees in their careers. As a Deposit Operations Supervisor, you'll play a critical role in ensuring the accurate and timely processing of assigned tasks related to the Deposit Operations area.

Key Responsibilities:
  • Provide support to all areas of the department as directed or where service or assistance is needed, demonstrating superior customer service with appropriate follow-through with involved customers and employees.
  • Review, manage, and remit attachments and summons in accordance with state and federal guidelines.
  • Maintain files and records using the bank's image solution system.
  • Oversee Deposit Operations Record Retention, including monitoring retention, storage locations, destruction, and creating documentation according to requirements.
  • Ensure Political Campaign Reporting to the Office of Campaign and Finance is completed according to reporting rules.
  • Manage Abandoned Property and Research, finalizing reporting of accounts to the Commonwealth of Massachusetts.
  • Supervise and manage varying Quality Control processes in accordance with established rules and procedures.
  • Provide a full range of retirement customer service to both internal and external customers.
  • Assist in special projects and tasks for the department as directed.
Requirements:
  • Associate degree or 3 years relevant banking experience.
  • Proven management, customer service, and problem-solving skills.
  • Proficient with Microsoft Office, including Outlook, Word, Excel, and Access.
  • Familiar with FIS Contact Center SRM and CMSE.
  • Problem-solving and analytical skills.
  • Ability and desire to multi-task, prioritize, meet deadlines, and work in a fast-paced environment.
  • Strong oral and written communication skills.
  • Detail-oriented.
  • Demonstrate initiative and resourcefulness.
  • Knowledge of general banking regulations.
Work Environment:

The work environment is generally quiet, with moderate noise levels. The position requires frequent and continuous use of a personal computer, telephone, and headset. The employee must occasionally stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Dedham Savings is an equal opportunity employer and welcomes diverse perspectives and backgrounds. We strive to create a culture where every voice is valued and where employees have a sense of belonging and connection with each other.



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