Operations Service Manager

2 weeks ago


Dedham, Massachusetts, United States Burlington Full time
Operations Service Manager Job Description

Location: Dedham, MA, USA

Job Type: Full-time

Job Category: Store Management

About Burlington: Burlington Stores, Inc. is a rapidly growing off-price retailer with a proven track record of promoting from within.

Job Summary: We are seeking an experienced Operations Service Manager to join our team in Dedham, MA. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.

Responsibilities:

  • Manage the Customer Service and Cashier teams to ensure excellent customer service and compliance with company policies and standards.
  • Provide guidance and coaching to Customer Service Supervisors to ensure they meet customer service expectations and maintain a smooth customer flow at the registers.
  • Oversee the receiving process, including the continuous flow process, and partner with the Receiving Supervisor to maintain accurate inventory.
  • Support the Store Manager and other team members in areas such as staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.

Requirements:

  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.
  • Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Comfortable utilizing scheduling and reporting computer software.

What We Offer:

  • Competitive wage
  • Flexible hours
  • Associate discount
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Up to 12 days of paid time off annually
  • Up to 8 paid holidays
  • Paid sick time in accordance with applicable law
  • 401(k) plan

Why Work at Burlington?

We are a rapidly growing brand that values diversity, inclusivity, and community involvement. Our associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Equal Opportunity Employer: Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.



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